A complete native Android client for GLPI: tickets, assets, problems, knowledge base, and planning, adapted automatically to whoever signs in. Ship it as Sanad, or ship it as your own product.
GLPI runs the back office well. Getting it into the hands of technicians and requesters walking around a site, or partners who need to hand clients something under their own name, is a separate problem entirely.
A reseller or IT team that wants a real Android app, not a bookmarked mobile web page, is looking at months of Android engineering, offline sync design, and ongoing OS maintenance before a single ticket gets touched.
Technicians in the field, and requesters who just want to log an issue, are working through a desktop-oriented interface on a 6-inch screen, or not using GLPI on mobile at all.
Off-the-shelf mobile ITSM clients show every user the same screen and hope the permissions work out. They don't adapt to Self-Service, Technician, or Admin profiles the way your GLPI instance already defines them.
Sanad is a native Android application that authenticates directly against your GLPI REST API and reshapes itself around the session it receives: no separate configuration step, no generic lowest-common-denominator screen.
Self-Service requesters, Technicians, and Super-Admins each see a dashboard and navigation built for what they're actually there to do.
Ticket actions taken with no connectivity queue locally and sync automatically once the device is back online, with no lost work and no duplicate GLPI IDs.
HTTPS-only in release builds, encrypted session storage, biometric app lock, and a signed release build, not a debug build handed to end users.
Everything a technician or requester needs day-to-day, without leaving the app to fall back on the GLPI web console.
Create, filter, and act on tickets: assign to self, change status, add followups, with swipe actions and offline queueing built in.
Search, filter, and drill into computers, monitors, network gear, and more. Scan a barcode to jump straight to an asset's record.
Track root-cause investigations linked to the tickets that raised them, with the same status and activity model as Tickets.
Browse categories or jump to FAQs. Technicians can attach an article directly as a ticket's solution.
Day, week, and month views of scheduled tasks and events, pulled from GLPI's own planning data.
One search box across tickets, assets, and knowledge base articles, plus barcode and voice search entry points.
Sanad reads the signed-in user's GLPI profile and decides what dashboard they need, not what dashboard is easiest to build once.
Requesters see their own tickets, critical/SLA counters, and a knowledge base shortcut, with no assignment queues or admin data that isn't theirs to see.
Open, critical, and overdue counters up front, then straight into a filterable queue with swipe-to-assign and swipe-to-change-status.
Tabbed Tickets / Assets / Problems overview with live status breakdowns, SLA-breach and critical counts, and per-type asset distribution, instance-wide and not just "my tickets."
Sanad's More menu can link directly to your organisation's own business-intelligence dashboard — whether that's Power BI, Grafana, Metabase or any web-based analytics tool. Higher management gets operational visibility without switching apps or reaching for a laptop.
Everything visible in Sanad sits on top of the same engine, and every part of that surface is yours to control. You hand your client an app that looks like it was built for them alone, and they never see MarifeX unless you want them to.
Field executives don't stop working because a warehouse or basement has no signal. Sanad caches tickets locally, lets technicians keep working, and syncs the moment connectivity returns, with GLPI and not around it, assigning the real ticket ID.
Offline-created tickets get their real ID from GLPI on sync, never a fabricated local number that could collide.
Settings shows exactly how many tickets are cached, when the last sync happened, and lets a technician force a sync on demand.
No months-long build. Sanad's engineering is already done; deployment is a configuration and packaging exercise.
Any REST-API-enabled GLPI instance, on-prem or cloud, reachable over HTTPS.
Icon, splash, color theme, and app name: yours, or ours as Sanad.
Signed release build: R8-minified, HTTPS-only, encrypted session storage, biometric lock.
Self-Service, Technician, or Super-Admin: the right dashboard from the first launch.
Talk to us about a white-label rollout, or a direct deployment of Sanad for your own IT team.