Free disk space below 10% on db-prod-02
GLPIZabbixMetabase
We know GLPI, Zabbix and Metabase from the inside.
For ten years our founding team has implemented, extended and supported these platforms for IT teams. Along the way we learned that the best fix is made at the source. So when something is wrong in GLPI itself, we contribute the fix to the GLPI project, and once it is accepted it reaches you and everyone else who runs GLPI.
- Most active community contributor to GLPI
- Ten years on these three platforms
Incident opened and routed to the database team
Mean time to resolve
3h 12m
18% faster than last month
What we work on
Three open-source platforms. One team that knows them well.
Each one is strong on its own. Connected properly, they give you a service desk that hears about problems first and a clear view of whether things are getting better.
Service desk and assets
GLPI
Service desk, ITIL processes, asset inventory and CMDB on an open-source platform you fully control. We design it, deploy it, upgrade it and fix it.
- Incident, request, problem and change
- Asset inventory and CMDB
- SLAs, approvals and entities
Monitoring
Zabbix
Servers, network, applications and cloud, watched from one place. We tune templates and triggers so the alerts that fire are the ones worth acting on.
- Templates and trigger tuning
- Escalations and maintenance windows
- Alerts raised as GLPI tickets
Analytics
Metabase
Dashboards and questions on top of your service and monitoring data, so managers stop waiting for someone to build a spreadsheet.
- Dashboards on GLPI and Zabbix data
- SLA, workload and uptime reporting
- Scheduled reports by email
When they are connected
This is the part most teams never get to, and where we spend a lot of our time.
Zabbix to GLPI
Alerts arrive as tickets
A Zabbix problem opens a GLPI ticket on its own, updates arrive as follow-ups, and recovery marks it solved.
Zabbix to GLPI
Less noise at the desk
Correlation and maintenance windows stop one outage from turning into forty duplicate tickets.
GLPI and Zabbix to Metabase
One set of numbers
SLA, workload and uptime come from the same data, so the monthly review starts from facts.
Open source
When GLPI breaks, we fix it upstream.
A local patch disappears at the next upgrade. So when we find a problem in GLPI, we write the fix for the GLPI project itself and send it to the maintainers for review. Once merged, the fix reaches everyone who runs GLPI, and it stays fixed after every upgrade.
The most active community contributor to GLPI.
Every fix we contribute goes into GLPI itself, for everyone who runs it.
glpi-project/glpiRecently merged
- Apply form conditions on actor questions filled with a default value
- Do not give the same index to concurrent answers of a form
- Protect the login and the directory link of users against unallowed updates
- Fix dropdown condition of ITIL objects massive update
- Link the items selected in Item questions to the created ticket
- Only copy ticket document links to merged tickets
Extend GLPI
We build what GLPI is missing.
Ten years of GLPI projects showed us the same gaps again and again: weeks spent building ITIL from scratch, every ticket's history pieced together by hand, people who will never open a portal, technicians away from a desk, managers without numbers. So we built the missing pieces, on GLPI's own data, rights and configuration, so they survive every upgrade.
01
MarifeX Enterprise Accelerator
Start from a working service desk, not a blank install. More than 60 connected ITIL workflows, 40 functional groups and 12 SLA levels, deployed as native GLPI configuration.
Learn more02
G-Assist by MarifeX
More than a ticket summary: finds the related incidents, Problems, Changes and knowledge articles, recommends the next step with its reason and applies it in one click. Nothing changes until the technician clicks.
Learn more03
WhatsApp Enterprise for GLPI
People raise tickets, answer approvals and rate the fix without opening the GLPI portal. Identity checks, entity routing and GLPI forms included.
Learn more04
Sanad by MarifeX
A native Android app for technicians and field teams: tickets, assets and knowledge base, with offline sync, swipe actions and barcode scanning. White-label ready.
Learn more05
MarifeX Analytics
Executive dashboards, period comparisons and scheduled PDF reports inside GLPI, with entity and profile access respected throughout.
Learn moreIn development
Field service and fleet
Plan, dispatch and track field technicians and their jobs from GLPI, with the work order, asset and SLA in one place.
Voice for GLPI
Raise and follow up tickets by speaking, for people who will never type into a portal.
How we work
From the first call to the fifth upgrade.
Most engagements follow the same path. You can start at any step.
- 01
Consult
We look at how your team actually works today, what the platforms are doing, and where the time goes.
- 02
Implement
Implementation, migration or a clean-up of what is already there, with clear scope and a working result early.
- 03
Integrate
GLPI, Zabbix and Metabase wired together, plus your directory, email, chat and the tools you already use.
- 04
Support
Upgrades, fixes and steady improvement, by people who know the code because they contribute to it.
How we think
Solve.
We start from the problem, not the product. Every engagement ends with something that works.
Collaborate.
We work alongside your team, our partners and the open-source community, and we share what we learn.
Evolve.
We keep improving: our products, our skills and the platforms we run for you, release after release.
10years on GLPI, Zabbix and Metabase
A young company with a long head start.
MarifeX is new. The people who started it are not. The founding team has spent the last ten years implementing, upgrading and fixing these three platforms for IT teams, and we started MarifeX to do that work properly and give some of it back.
Headquartered in Navi Mumbai, India. GLPI, Zabbix and Metabase run on servers and in the cloud, and so does our work. We deliver over secure access to teams across India, the Gulf and Latin America, and the engineers on your first call are the ones who do the work.
Let's plan your next step together.
Starting fresh with GLPI, moving from another tool, or connecting GLPI, Zabbix and Metabase into one service operation. A short call with our engineers is the best place to begin, and you will leave with a clear way forward.