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Extend GLPI

Sanad by MarifeX

A native Android app for GLPI, built for technicians, supervisors and field teams who work away from a desk. Offline sync, swipe actions, barcode scanning and dashboards for each role.

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Ticket dashboard for supervisors
Swipe to assign a ticket

What it is

  • A native Android app connected to your GLPI through its API
  • Tickets, assets, problems, knowledge base, planning and global search
  • Dashboards for self-service users, technicians and supervisors
  • Swipe actions for assigning, status changes and follow-ups
  • Barcode and voice search across tickets, assets and articles
  • Actions taken offline are queued and synced when back online
  • White-label: your app name, logo, colours and login screen

Features

What it does.

  • Tickets

    Create, filter and act on tickets with swipe actions and offline queueing.

  • Assets

    Search computers, monitors and network gear, or scan a barcode to open the record.

  • Problems

    Root-cause investigations linked to the tickets that raised them.

  • Knowledge base

    Browse articles and FAQs, and attach an article as a ticket solution.

  • Planning

    Day, week and month views of tasks and events from GLPI planning.

  • Role dashboards

    Self-service, technician and supervisor views, each showing what that person needs.

  • Offline first

    Work without a connection; changes sync automatically when the device is back online.

  • One-scan setup

    A branded QR code fills in the GLPI server address, so users never type it.

Screens

See it in use.

  • Ticket dashboard for supervisorsTicket dashboard
  • Swipe to assign a ticketSwipe to assign
  • Asset list with barcode scanningAssets and scanning
  • Asset dashboard with totals by asset typeAsset dashboard
  • Knowledge base categoriesKnowledge base
  • Global search across tickets, assets and articlesGlobal search
  • Tickets cached on the phone for offline use, with sync controlsWorks offline
  • Self-service dashboard for end usersSelf-service
Ticket dashboard for supervisors
Ticket dashboard
Swipe to assign a ticket
Swipe to assign
Asset list with barcode scanning
Assets and scanning
Asset dashboard with totals by asset type
Asset dashboard
Knowledge base categories
Knowledge base
Global search across tickets, assets and articles
Global search
Tickets cached on the phone for offline use, with sync controls
Works offline
Self-service dashboard for end users
Self-service

Select a screen to see it larger.

FAQ

Questions we get asked

Can we publish it under our own name?

Yes. Sanad is white-label ready: app name, icon, colours, login screen and store listing can all carry your brand.

Does it need anything installed on GLPI?

It connects through the GLPI API, so the API needs to be enabled and reachable from the devices. We help you set that up securely.

What happens when a technician loses signal?

They keep working. Actions are queued on the device and sent to GLPI when the connection returns.

More for GLPI

Other products we built on GLPI.

MarifeX Enterprise Accelerator

Start from a working enterprise service desk, not a blank GLPI.

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G-Assist by MarifeX

An AI assistant that works inside the GLPI ticket screen, and goes well beyond a ticket summary.

Learn more

WhatsApp Enterprise for GLPI

A service desk inside WhatsApp.

Learn more

MarifeX Analytics

Executive dashboards and reports inside GLPI.

Learn more

See Sanad on your own GLPI.

Book a short demo. We will show it working, talk through your setup, and tell you honestly whether it fits.

Talk to us info@marifextech.com