GLPI services
GLPI, set up the way your team actually works.
We plan, implement, upgrade and support GLPI for IT teams and service providers. Because we work on GLPI's own code, we know where it bends and where it breaks, and we design around both.
- #4821Disk space low on db-prod-02In progress
- #4822Laptop for a new joinerApproval
- #4823VPN drops for the sales teamAssigned
- #4824Printer offline, third floorSolved
What we do
Everything a GLPI platform needs, from the first plan to the next upgrade.
Assessment and design
We review your current GLPI or plan a new one: entities, profiles, categories, SLAs, approval flows and the asset model, written down before anything is built.
Implementation
Installation on your servers or in your cloud, then configuration, rules, notifications and forms, with a working service desk early in the project.
Migration
From another service desk tool or from an older GLPI. Tickets, assets, users and history are moved with checks at every step.
Upgrades
Major-version upgrades rehearsed on a copy first, with every plugin checked for compatibility before the real upgrade window.
Integrations
Active Directory and LDAP, single sign-on, mail collectors, the inventory agent, Zabbix, and your own systems through the GLPI API.
Support
Fixes, changes and regular health checks once you are live, from the people who know your setup and the GLPI code behind it.
Where GLPI projects go wrong
Ten years of GLPI taught us where the traps are.
Most problems we are asked to fix were designed in on day one. These are the ones we see most.
- 01
The trap
Rules that fight each other
Ticket and asset rules pile up over the years until nobody can say why a ticket landed where it did.
What we do
We map the rules before writing them, decide the order they run in, and test that order with real examples.
- 02
The trap
Entities designed like an org chart
Copying the company structure into entities looks tidy on day one and makes rights painful by year two.
What we do
We design entities around who must see what, which keeps profiles simple as the organisation changes.
- 03
The trap
Upgrades postponed for years
Each skipped release makes the next upgrade riskier, until the platform is stuck on an unsupported version.
What we do
We rehearse every upgrade on a copy, check each plugin, and then upgrade in a planned window with a way back.
- 04
The trap
Local patches to the core
A quick change to GLPI files fixes today and quietly breaks at the next release.
What we do
We never edit GLPI’s own files. Changes go into plugins and configuration, and fixes the core needs are submitted to the GLPI project.
GLPI beyond IT
The same platform can run more than the IT desk.
GLPI's catalogue, approvals, SLAs and assets work just as well for other teams. We set them up so each team sees only its own work.
HR and people services
Joiner, mover and leaver requests with approvals across HR, IT and facilities, from one catalogue.
Facilities and maintenance
Requests for buildings and equipment, planned maintenance and the asset history behind every repair.
Contracts, licences and suppliers
Renewal dates, licence counts, warranties and supplier contacts kept next to the assets they cover.
Extend GLPI
Products we built on GLPI.
Each one uses GLPI's own data, rights and configuration, so it survives every upgrade.
MarifeX Enterprise Accelerator
Start from a working service desk, not a blank install. More than 60 connected ITIL workflows, 40 functional groups and 12 SLA levels, deployed as native GLPI configuration.
Learn moreG-Assist by MarifeX
More than a ticket summary: finds the related incidents, Problems, Changes and knowledge articles, recommends the next step with its reason and applies it in one click. Nothing changes until the technician clicks.
Learn moreWhatsApp Enterprise for GLPI
People raise tickets, answer approvals and rate the fix without opening the GLPI portal. Identity checks, entity routing and GLPI forms included.
Learn moreSanad by MarifeX
A native Android app for technicians and field teams: tickets, assets and knowledge base, with offline sync, swipe actions and barcode scanning. White-label ready.
Learn moreMarifeX Analytics
Executive dashboards, period comparisons and scheduled PDF reports inside GLPI, with entity and profile access respected throughout.
Learn moreUpstream
The most active community contributor to GLPI.
When we find a bug in GLPI, the fix goes to the GLPI project for review, not into a local patch. That is how we keep learning the code, and why your platform keeps working after every upgrade.
Better together
Connected to the other two.
FAQ
Questions we get asked
Do you work with GLPI Network or the community edition?
Both. The software is the same GLPI. GLPI Network adds the publisher’s subscription services and some plugins. We work on either, and we will tell you plainly when a paid plugin is a better choice than building something.
Can you take over a GLPI that someone else set up?
Yes. We start with a health check of the version, plugins, rules, entities, performance and data quality, and give you a prioritised list before we change anything.
How long does an implementation take?
It depends on your scope, so we only give a timeline after the assessment, never before. When your processes fit a standard ITIL model, the MarifeX Enterprise Accelerator starts you from a working service desk instead of a blank installation, which removes much of the setup work.
Our GLPI code has been customised. Can it still be upgraded?
Yes. We first find every change made to GLPI’s own files, using GLPI’s source code check where it applies and a comparison with the original release where it does not. Each change that is still needed moves into a plugin or configuration where possible, and the upgrade is rehearsed on a copy before the real window.
Will our customisations survive upgrades?
Yes, when they are built the right way. We never edit GLPI’s own files, because those edits are overwritten at the next upgrade. Customisations go into plugins and configuration. If something can only be fixed in GLPI itself, we submit the fix to the GLPI project for its maintainers to review, so it arrives in a future release for everyone.
Let's shape your GLPI.
A new service desk, a move from another tool, an upgrade or a new way of working. Start with a short call and leave with a clear plan.