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Extend GLPI

WhatsApp Enterprise for GLPI

A service desk inside WhatsApp. People report issues, check status, answer approvals and rate the fix from the app they already use, and every step is recorded in GLPI.

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ITIT Service Deskonline

Hi

How can we help?

Report an issueMy open ticketsMy pending approvals

Report an issue

The projector in meeting room 3 will not turn on

Ticket #4821 created. We will update you here.

Your ticket was solved. How did we do?

GoodOkayPoor
Illustration with example data.

What it is

  • Report issues, check status and answer approvals from WhatsApp
  • Identity checked against corporate email, so only real GLPI users connect
  • Entity-aware routing for single organisations and service providers
  • GLPI forms filled in as a WhatsApp conversation
  • Asset QR codes that open a ticket already linked to the asset
  • Satisfaction ratings as a button tap when a ticket closes

Features

What it does.

  • Tickets and follow-ups

    A message becomes a real GLPI ticket, and replies are matched back to the right ticket.

  • Identity verification

    New users confirm a one-time code sent to their corporate email, so a number is only ever bound to a real GLPI account.

  • Approvals and solutions

    Validators and requesters accept or refuse approvals and proposed solutions with one tap.

  • Proactive updates

    Created, assigned, status changed, solved and closed: the requester hears about it in WhatsApp.

  • Photos and documents

    Photos, documents and voice notes attach straight to the ticket, with images compressed to a size you set.

  • GLPI forms

    Any form you tag for WhatsApp can be filled in as a conversation, including choices and file questions.

  • Asset QR check-in

    Print a QR code for any asset; scanning it starts a ticket already linked to that asset.

  • Health dashboard

    Connectivity, queue depth, workers and template approval status, visible to administrators in GLPI.

Screens

See it in use.

  • WhatsApp main menu for the GLPI service deskMain menu
  • Reporting an issue with a photo attachedTicket created with a photo
  • Solution proposal, closure and satisfaction ratingSolution, closure and rating
WhatsApp main menu for the GLPI service desk
Main menu
Reporting an issue with a photo attached
Ticket created with a photo
Solution proposal, closure and satisfaction rating
Solution, closure and rating

Select a screen to see it larger.

FAQ

Questions we get asked

What do we need from Meta?

A WhatsApp Business account on Meta’s platform, a phone number for the service desk, and approved message templates for notifications. We help you set these up.

Does it work for a service provider with many customers?

Yes. Routing is entity-aware, so one WhatsApp number can serve several customer entities with the right visibility for each.

Do users need a GLPI login?

They need to be a GLPI user, but they never have to open the portal. Their WhatsApp number is linked to their account once, after an email check.

WhatsApp is a trademark of Meta Platforms, Inc. MarifeX is not affiliated with Meta.

More for GLPI

Other products we built on GLPI.

MarifeX Enterprise Accelerator

Start from a working enterprise service desk, not a blank GLPI.

Learn more

G-Assist by MarifeX

An AI assistant that works inside the GLPI ticket screen, and goes well beyond a ticket summary.

Learn more

Sanad by MarifeX

A native Android app for GLPI, built for technicians, supervisors and field teams who work away from a desk.

Learn more

MarifeX Analytics

Executive dashboards and reports inside GLPI.

Learn more

See WhatsApp for GLPI on your own GLPI.

Book a short demo. We will show it working, talk through your setup, and tell you honestly whether it fits.

Talk to us info@marifextech.com